Thank you for choosing LaKigurumi. We want you to be happy with your purchase. If you need to return or exchange an item, please review the policy below.
Return Period
We accept return and exchange requests within 30 days of the date you receive your order.
To start a return or exchange, please contact us at:
Email: service@lakigurumi.com
Please include your order number and a brief explanation of the reason for your request.
Return & Exchange Conditions
1. Incorrect, Damaged, or Defective Items
If you receive:
- The wrong product
- The wrong size compared with what you ordered
- A defective item
- An item damaged during delivery or through other non-customer-related causes
please contact us within 30 days of receiving your order.
The item must be unused, unwashed, unaltered, and in its original condition.
For eligible returns caused by an error on our part or a defective/damaged product, we will cover the return shipping costs.
2. Returns for Other Reasons
If you are not satisfied with your purchase or would like to return an item for another reason, we may accept the return provided it meets our return conditions.
In these cases, the customer is responsible for the return shipping costs.
Return Address
Please do not send a return to an address listed elsewhere on the website or on the original package without contacting us first.
Once your return or exchange request has been approved, we will provide you with the appropriate return address by email.
Return & Exchange Process
Step 1 — Contact Us
Email our customer service team at service@lakigurumi.com with your order number and details of the issue.
Step 2 — Request Review
We will review your request and aim to respond within 24 hours on business days. We may request photos or other information to help us assess the issue.
Step 3 — Return Instructions
If your request is approved, we will provide you with the return address and instructions.
Step 4 — Refund or Exchange
For a return, once we receive and inspect the returned item, we will process the applicable refund.
For an exchange, once we receive the returned item, we will confirm the replacement product with you and arrange shipment of the replacement. A new tracking number will be provided when the replacement order is shipped.
Refund Processing Time
Once a refund has been approved, we aim to process it within 24 hours.
The time required for the refund to appear in your account depends on your payment provider and financial institution.
- PayPal: Processing time may vary depending on PayPal.
- Credit/Debit Card: Processing time may vary depending on your card issuer or bank and may take several business days.
Refund Amount
For eligible returns caused by an error on our part or a defective/damaged product, we will provide a full refund, including applicable original shipping charges.
Examples include:
- Wrong Product — You received an item different from what you ordered.
- Wrong Size Sent — You received a different size from the size you ordered.
- Defective or Damaged Product — The item arrived defective or was damaged during delivery.
For these situations, please contact us with your order details and supporting evidence, such as photographs of the product and packaging.
Shipping Costs
If We Sent the Wrong or Defective Item
For approved returns involving a wrong product, wrong size sent by us, or a defective/damaged item, LaKigurumi will cover the return shipping cost.
If You Return an Item for Another Reason
For returns that are not caused by an error or defect, the customer is responsible for the return shipping cost.
Exchanges
For approved exchanges:
- Return shipping to us: Paid by the customer.
- Shipping of the replacement item: Covered by LaKigurumi.
Important
Please contact us and receive approval before sending any item back.
Returns sent without contacting our customer service team first may not be identifiable or may not be eligible for a refund.
If you have any questions about returns or exchanges, please contact us at:
We're happy to help. 🐻