Refund policy

Return and Refund Policy

Last Updated: October 12, 2026

At LaKigurumi, we want you to be satisfied with your purchase. If you experience an issue with your order, please contact us and we will do our best to help.

1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return:

Items must be unused, unwashed, and in their original condition.
Original tags and packaging should be included where reasonably possible.
Proof of purchase or an order number is required.
Please contact us before sending any items back.

Products that have been worn, washed, damaged through misuse, or altered after delivery may not qualify for a voluntary return.

These conditions do not limit your statutory rights concerning defective or misdescribed goods.

2. How to Request a Return

Please email service@lakigurumi.com with:

Your order number
The item you wish to return
The reason for your return
Photographs, if the item is damaged, defective, or incorrect

Our customer service team will review your request and provide return instructions.

Do not send items to our registered company address without prior confirmation. The correct return location will be provided after your request is approved.

3. Damaged, Defective, or Incorrect Items

Please contact us as soon as reasonably possible if your order arrives damaged, defective, or incorrect.

Where required by applicable law, we will provide an appropriate remedy, which may include replacement, repair, refund, or return shipping at our expense.

4. Size Exchanges

If you ordered the wrong size, please contact us within 30 days of delivery.

Exchanges depend on product availability. Customers may be responsible for return shipping and replacement shipping costs for voluntary size exchanges, where permitted by law.

Please review our size guides before ordering.

5. Return Shipping Costs

For voluntary returns due to a change of mind, customers are responsible for return shipping costs unless otherwise agreed or required by law.

If the return is caused by our error or a defective product, we will cover reasonable return shipping costs as required by applicable law.

Any applicable return costs will be communicated before you send the product back.

6. Refund Processing

Once we receive and inspect an eligible returned item, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method, normally within 10 business days after approval, subject to applicable law and payment provider processing times.

Original shipping fees are generally non-refundable for voluntary returns, except where required by law.