1. How do I choose the right size?
Each product page includes a size chart with recommended measurements and sizing information. Please check the size chart carefully before placing your order and choose the size that best matches your measurements.
If you're still unsure which size to choose, contact us at service@lakigurumi.com and our customer service team will be happy to help.
2. How can I pay for my order?
We accept secure online payments through Stripe.
You can pay using supported credit and debit cards and other payment methods available through Stripe at checkout.
Your payment information is securely processed by Stripe.
3. How long will my order take to arrive?
Delivery times depend on your destination and the product you order.
- 🇺🇸 United States: Most products arrive within approximately 2 weeks.
- 🇪🇺 Europe: Most products arrive within approximately 2 weeks.
- 🌎 Other countries: Approximately 2–4 weeks.
- 🦖 Yoshi Kigurumi shipped from our U.S. warehouse: Approximately 3–6 business days within the United States.
Delivery times are estimates and may vary due to customs, holidays, weather, or carrier delays.
4. How can I track my order?
Once your order has been shipped, we will send you a shipping confirmation email with your tracking number.
You can use the tracking number to check the latest delivery updates through our tracking service.
If you have any questions about your shipment, contact us at service@lakigurumi.com and include your order number or tracking number.
5. Can I cancel my order?
We accept cancellation requests within 24 hours of placing your order, provided the order has not already been processed or shipped.
If you need to cancel your order, please contact us as soon as possible at service@lakigurumi.com with your order number.
Once an order has been shipped or entered the fulfillment process, cancellation may no longer be possible. In that case, our Returns & Exchanges Policy will apply.
6. Can I return a product if there is a problem?
Yes. If you receive a defective, damaged, or incorrect product, please contact us within 30 days of receiving your order.
Please include your order number and photographs showing the issue. Our team will review your request and provide instructions for the next steps.
For complete information, please see our Returns & Exchanges Policy.
7. Do you ship internationally?
Yes! 🌎 LaKigurumi ships to many countries worldwide.
Shipping availability and delivery times may vary depending on the destination. Available shipping options and costs will be displayed during checkout.
If your country is not available at checkout, please contact us at service@lakigurumi.com and we'll be happy to assist you.