Find quick answers about sizing, payment, delivery and returns. Need more help? Contact us or email service@lakigurumi.com.
1. How do I choose the right size?
Visit our Size Guide for adult onesies, kids’ onesies and baby rompers. Start with the recommended height range, then compare the garment measurements with a similar item that fits well. For baby rompers, also check the weight range.
If a product has its own size chart, follow that chart. For help, send us the product name and your measurements.
2. Which payment methods do you accept?
Payments are securely processed through Shopify Payments. You can use the supported cards, digital wallets and other payment methods shown at checkout. Available options vary by location and currency.
See Payment Methods for details. After payment, check your inbox for your order confirmation; if it is missing, check your spam folder or contact us.
3. How long will my order take to arrive?
Order preparation: We usually prepare your order for shipment within 12 hours.
Delivery after dispatch: Estimated delivery is 5–12 days. Yoshi products: estimated 2–5 days.
Custom-made products: Production and delivery times are agreed separately before you place your order.
4. How can I track my order?
Once your order ships, we’ll email you the tracking number. Enter it on our Track My Order page to check delivery updates. Tracking may take some time to become active after dispatch.
If your parcel has not arrived within the expected delivery period, email us with your order number and tracking number so we can check its status.
5. Can I cancel my order?
Email service@lakigurumi.com with your order number within 24 hours of placing your order. We can accept a cancellation request if the order has not already been processed or shipped.
If fulfillment has already started, cancellation may no longer be possible. Please see our Returns & Exchanges Policy for the next steps.
6. Can I return or exchange an item?
Contact us within 30 days of receiving your order with your order number and the reason for your request. Items must meet the return conditions in our Returns & Exchanges Policy.
If an item arrives damaged, defective or different from what you ordered, include photos of the item and packaging. We cover return shipping for approved returns caused by an error on our part or a damaged or defective item. For other returns, the customer pays return shipping.
Please contact us for approval and the correct return address before sending anything back.
7. When will I receive my refund?
For returns, we review the item after it reaches us. Once a refund is approved, we aim to process it within 24 hours. Your bank or payment provider determines when the money appears in your account, which may take several business days.
See our Returns & Exchanges Policy for full details.
8. Do you ship internationally?
Yes. We offer free standard shipping worldwide, with no minimum order value, to destinations supported at checkout. Import duties and taxes, if applicable, are separate. If your country is unavailable, contact us before ordering. See our Shipping page for delivery details.
9. How do I order a custom-made product?
Contact us with your requirements before ordering. We’ll discuss what is possible and confirm the product details, price, production time and delivery time with you.
10. How can I contact customer support?
Email service@lakigurumi.com or use our Contact Us form. For an existing order, include your order number and a brief description of your question. For sizing help, include the product name and your measurements.